Privacy Policy
We ask you to read this Privacy Policy carefully to ensure that you clearly understand our data and security policies and practices as you use this website at www.AllTuitionHub.com, its sub-domains and Mobile Applications (“the Site”). This Privacy Policy describes the personal data and information we collect about you and how we will use your personal data. Personal data and information refers to data and / or information that personally identifies you which include, without limitation, your name, NRIC / IC number, passport number, address, postal code, country of residence, telephone number, email address, credit card number and other billing information.
This Privacy Policy incorporates by reference the Terms and Conditions for the Site, which applies to this Privacy Policy. To the extent permitted by applicable law, when you visit the Site or provide us with information, you consent to our use and disclosure of the information we collect or receive are described in this Privacy Policy.
1. Information we collect
We may obtain personal data about you when you visit the Site, register an user account with the Site, email, call or communicate with us through other means including, without limitation, through social media, or participate in events or promotions. We also may obtain information about you from our business partners and other third parties and, to the extent permitted by applicable law.
The personal data about you we may obtain include, without limitation, to:
- Your Personal Information which you provide when you registering an user account with the Site and filling in your personal data or we obtain it in the manner described above (such as name, NRIC / IC number, passport number, address, postal code, country of residence, telephone number, occupation, etc) through the registration process or in the manner described above.
- Email address and password for the account you may establish on the Site.
- Payment details (including cardholder name, credit, debit or payment card number, security code, expiration date and billing address; and / or bank account name, bank account number and bank name) if you buy one or more product or service on the Site.
- Search preferences and behaviours and record of the searches that you make on the Site.
- Personal details that you may submit to us or that may be included in the information provided to us by third parties.
If you choose to use our services to tell a friend about the Site and / or the Services, we will ask for your friend’s name and email address. An email inviting your friend to visit the Site or use the Services will be sent to him / her automatically.
If you agree to post your content or material on the Site, you should be aware that personal information that you submit can be read, collected, or used by other users of the Site and could be used to send you unsolicited messages.
When you visit the Site we may collect certain information by automated means, including cookies and similar tracking devices. These information include, without limitation, Internet Protocol (IP) address, date, time and duration of your visit, which help us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on “Our Use of Cookies” below.
2. Our Use of Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The information is used to track visitors’ use of the Site and to compile statistical reports on Site activity. You can set your browser not to accept cookies. However, in a few cases some of the Site’s features may not function if you remove cookies from your browser.
3. How we use the Information we collect
We may use your information we obtained from you include:
- Operate, manage and maintain the Site and the Services;
- Register, administer and manage your account on the Site and the Services provided to you;
- Provide products or services you request;
- Contact you in respect of the Site and the Services;
- Process, validate and deliver products or services (including processing of payment card transactions and contacting you on your purchase / order including by telephone) you request;
- Respond and resolve your questions, comments and provide customer support and service;
- Maintain record of listings you view or enquire on the Site;
- Inform you of relevant Listings that may be of interest to you;
- Contact you and deliver information or content to you that is targeted to your interests and tailoring specific products or services to you;
- Send you birthday or seasonal greeting messages and / or messages applicable to your use of the Site and the Services;
- Manage your participation in our events and other promotions, where you have signed up for such events and promotions;
- Monitor, evaluate and improve performance of the Site and the Services;
- Monitor, develop and improve the Site and the Services;
- Analyze and understand your information and communication needs in order for AIP to improve and enhance the Site and the Services;
- Analyze trends and statistics regarding or in connection with the Site and the Services, visitors’ use of the Site and the Services, Content, Advertisement, Posting or Listing viewed or enquired on or through the Site to identify trends and develop new services;
- Understand visitors’ browsing preferences on the Site;
- Detect, protect against and prevent fraudulent or unauthorised activities;
- Comply with applicable legal requirements and industry standards and our policies;
- Enforce the Site’s Terms and Conditions.
You are not able to limit the processing of your personal information for the purposes set out in Clause 3. If you do not consent to AIP processing your personal information for the said purposes, you must terminate your relevant agreement with the Site or the Services or stop using the Site.
If we seek to use the information we obtain about you in other ways, we will provide specific notice and request your consent at the time of collection.
4. With whom we share the Information we collect
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include the following parties or purposes mentioned in this Section.
We may share and combine your information internally across different websites and mobile applications of AIP and with AIP’s subsidiaries and affiliated companies for the uses described above under the section "How we use the Information we collect".
In order for AIP to manage AIP’s business and the Site and the Services, the personal information we collect may be disclosed to the following, including without limitation:
- Third party or external service suppliers and providers who work with AIP to assist us in operating the Site and the Services, conducting our business or servicing you, under a duty of confidentiality;
- Agents, affiliates or associates of AIP who have been duly authorised by AIP to use such personal information and data;
- Regulatory bodies, government agencies or other authorities where AIP considers necessary to release such information in order to comply with the applicable laws and regulations, including, without limitation, compliance with a judicial proceeding, court order, or legal process served on the Site;
- Regulatory bodies, government agencies or other authorities for the purpose of detecting or preventing crime, illegal or unlawful activities or fraud, or for apprehending or prosecuting offenders, or for any investigation relating to any of such purposes;
- Party or parties involved in or related to any legal proceeding (or prospective legal proceeding) for purpose of such legal proceedings;
- Where permitted under Terms and Conditions or to enforce the Site’s policies;
- Where AIP needs to protect ours and others’ rights, property or safety;
- Where permitted under any data protection legislation.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
User should be aware that when they choose to display or distribute Personal Information via the Site or any other distribution method, such information can be collected and used by others and this may result in unsolicited messages from third parties. AIP shall not be responsible for such unsolicited messages.
We take reasonable steps to restrict access to database(s) of the Site to only those who have registered on and / or subscribed to the Site and the Services but AIP cannot guarantee that other parties will not gain access to our databases.
5. How we protect your information
We are committed to maintaining the security of personal information and data. We have put in place appropriate security procedures, technical and organisational measures to safeguard and protect your personal information and data from loss, theft, misuse, and against unauthorised access, alteration, disclosure and destruction.
We follow generally accepted industry standards to protect your personal information and data submitted by Users to the Site and AIP. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee its absolute security. As User, you understand and agree that you assume all responsibility and risk for your use of the Site, the internet generally, and the information and data you post or access on the Site.
Account users should safeguard your unique User Name / User ID and Password by keeping it secret and confidential and not share these details with anyone. You should always sign off your account and close your browser window when you have finished your visit to the Site. Please be advised that we will never ask for your User Name / User ID or Password via email.
Please also be advised that we use a third party service provider to facilitate the electronic payment transactions on the Site.
6. Access to your information and updating and correcting your information
Subject to the exceptions referred to in section 21(2) of the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”), you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to admin@alltuitionhub.com or send a letter to Website Administrator (AllTuitionHub.com), All Internet Portals Pte. Ltd. at 62 Ubi Road 1, #04-24 Oxley BizHub 2, Singapore 408734. We may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to AIP changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to admin@alltuitionhub.com or by sending a letter to Website Administrator (AllTuitionHub.com), All Internet Portals Pte. Ltd. at 62 Ubi Road 1, #04-24 Oxley BizHub 2, Singapore 408734.
Alternatively, you may edit, amend or delete your personal information and data at any time by logging into your account (except for certain personal information which cannot be amended unless such data is proved to be inaccurate).
You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
7. Retention of Personal Information
AIP will retain your personal information and data for the period necessary to fulfill the purposes set out in the section "How we use the Information we collect" or for any legal or business purpose. Once registered, Users may terminate your account with the Site by contacting us at admin@alltuitionhub.com or by sending a letter to Website Administrator (AllTuitionHub.com), All Internet Portals Pte. Ltd. at 62 Ubi Road 1, #04-24 Oxley BizHub 2, Singapore 408734. We may retain User’s personal information and data even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between Users, prevent fraud and abuse, or enforce this Privacy Policy and the Terms and Conditions.
8. International Data Transfers
It may be necessary for AIP (or our service providers) to process, transfer and store your personal information outside of your local jurisdiction. The countries in which we (or our service providers) process and store the information may not have the same data protection laws as the country in which you are located.
9. Links to other websites
The Site may contain links to other websites. Personal information and data from User may be collected on these other websites when you visit such websites or make use of the services provided therein. Where and when you decide to click on any advertisement or listing or hyperlink on the Site which grants you access to another website, the protection of Users’ personal information and data which are deemed to be private and confidential may be exposed in these other websites. This privacy policy only applies to the Site so when you link to other websites you should read their own privacy policies.
10. Sale of Business
If AIP’s business is sold or integrated with another business, your personal information and data may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.
11. Changes to Privacy Policy
We keep our Privacy Policy under regular review. We reserve the right to update, revise or amend this Privacy Policy at any time as AIP, so Users are advised to review this Privacy Policy frequently.
If we change this Privacy Policy, we will post the changes on this page, and place notices on other page(s) of the Site, so that you may be aware of the information we collect and how we use it at all times. Such changes to this Privacy Policy shall apply from the time AIP posts the same on this page. Users’ continued use of the Site and service shall constitute acceptance of the changes to this Privacy Policy. This privacy policy was last updated on 1st day of December 2016.
12. How to contact us
We welcome your views about the Site and Privacy Policy. If you would like to contact us with any query or comment, please send an email to admin@alltuitionhub.com or send a letter to Data Protection Officer (AllTuitionHub.com), All Internet Portals Pte. Ltd. at 62 Ubi Road 1, #04-24 Oxley BizHub 2, Singapore 408734.